Refund & cancellation policy.

Last updated: 22 October 2026. Projects are quoted individually. The terms below apply unless a separate project agreement provides more favourable terms.

Before work starts

If a project is cancelled before any work starts, any deposit or advance payment for that unstarted work is refundable in full.

Once work has begun

If work has already commenced, we will discuss what has been completed and assess any cancellation or refund request fairly, taking into account the agreed scope, work performed and applicable law.

Faulty or undelivered services

If a digital service is not provided as agreed, or does not meet applicable consumer guarantees, you may be entitled to a remedy such as re-performance or a refund under Australian Consumer Law. These rights cannot be excluded by this policy.

How to request a refund

Use the contact form and include your project reference, approximate payment date, and a summary of the issue. Do not include bank-card details. Requests will be assessed individually and discussed with you.